MOUNTAIN VIEW, California, July 29, 2014 /PRNewswire/ — Based on its recent analysis of the personal emergency response systems (PERS) market, Frost & Sullivan recognizes MobileHelp with the 2014 North America Frost & Sullivan Award for Price Performance Value Leadership. MobileHelp’s leadership in flexibility across in-home and mobile usage directly captures expectations for tech progression in personal emergency response, and exemplifies key demands of US consumers for these solutions.
MobileHelp is at the forefront of convenience and utility in the M-PERS market and offers a simple two product option covering the range of use cases, with a uniform cellular rate plan. MobileHelp has been active in its dedication to broader mobile medical device product goals that augment its core capabilities in emergency response. Frost & Sullivan believes that both its referral branding within facility-to-home care as well as its increasing direct-to-consumer presence will allow it to expand a cost-effective product base across the medical and monitoring spectrum over time.
Primary consumer interest factors in PERS include price, reliability, contract flexibility, and customer experience of the emergency response. MobileHelp has delivered a strong value story for buyers with its simple interface and top-class emergency referral, including robust features and services provided in system pricing for its DUO series.
MobileHelp has been a pioneer in wearable devices with its wristwatch, which greatly reduces product bulk, damage through movement or falls, and issues related to daily forgetfulness of use. Secondly, the two-step transition between the Classic and DUO product suites allows customers to seamlessly upgrade from indoor-only to mixed indoor/outdoor use, with no interruption to service. MobileHelp also focuses on return guarantees, low obligatory service commitment and easy product upgrade, making its solutions very attractive for new buyers that are seeking emergency care support without product risk.
“Mobility is a key component of shifting customer expectations in personal emergency response systems,” said Frost & Sullivan Research Analyst Daniel Ruppar. Providing systems which broaden flexibility, while offering important ease of use, service support, and other high value factors supporting solution purchase decisions are key characteristics of leadership in this important Senior focused market.
Each year, Frost & Sullivan presents this award to a company that has developed a product that offers price competitiveness, ease of use, as well as service effectiveness.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development.